BagPopo - RETURN & REFUND POLICY
Last updated: 05 December 2025
We want every order to feel exciting and enjoyable from the moment it arrives. If something isn’t right, we’re here to help.
7-Day Return Window
We accept returns within 7 days of delivery.
To qualify for a return:
The item must be unopened, unused, and in its original condition.
We do not accept returns of opened blind bags, as the surprise element cannot be restored.
Exchanges
We offer exchanges for unopened bags within the 7-day window, based on stock availability.
How to Request a Return
Email us at [email protected] with:
Order number
Item(s) you wish to return
Reason for return
Once approved, you can send the item to our return address:
BagPopo
470/4/H, Nidahas Mawatha, Hokandara North, Hokandara, Sri Lanka
Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect the returned item, we’ll process your refund to your original payment method.
Refund processing times may vary depending on your bank or card provider.
Non-Returnable Items
Opened or unsealed blind bags
Items marked as final sale
BagPopo - SHIPPING & DELIVERY POLICY
Last updated: 05 December 2025
We aim to make ordering from BagPopo simple and stress-free.
Processing Time
Orders are packed and prepared within 1–2 business days.
Delivery Options
We partner with trusted local delivery providers. During checkout, you can select the delivery option you prefer and pay directly for the service.
As we do not manage delivery internally, each delivery partner may have different timelines and terms.
Delivery Delays
Please note that delays may occur during holidays, peak seasons, or due to adverse weather conditions.
These factors are outside our control, but we’ll always help however we can.
Shipping Confirmation
Once your order is ready, you will receive a confirmation email with your order details.
Incorrect Delivery Information
Please ensure your address and contact details are correct at checkout.
BagPopo cannot take responsibility for orders shipped to incorrect addresses provided by the customer.